REFUNDS

Refund Policy

Delegation Bureau is downloadable digital content intended to be supplied immediately after payment. Mandatory legal rights and the checkout platform’s independent refund authority are not limited by this policy.

1. Refunds considered

A refund will be considered when at least one of the following applies:

• Duplicate purchase: the same Buyer unintentionally purchased the same version more than once.
• Unresolved delivery failure: the Buyer did not receive working access to the purchased file and reasonable delivery/recovery assistance did not resolve the problem.
• Reproducible material defect: an unmodified purchased package has a reproducible defect that prevents the product from functioning substantially as described, and no reasonable correction or replacement is supplied.
• Mandatory law or platform decision: applicable law or the checkout platform requires or independently issues a refund.

2. Normally not refundable

• Change of mind after successful delivery or download, except where a mandatory right applies.
• Failure to read the product description, operating environment, license, support limits, or the fact that the product does not technically enforce AI behavior.
• Dissatisfaction with generated policy wording that can be reviewed or edited.
• Requests for setup, integration, consulting, custom policy writing, or compatibility outside the described operating environment.
• Problems caused by modifying the distributed files, opening them inside an unextracted ZIP, unsupported environments, third-party software, or Buyer security controls.
• Inability to use the product for resale, redistribution, client delivery, competing products, or another use prohibited by the license.

3. Request process

Contact delegation.bureau@gmail.com promptly, normally within 14 days of purchase. Include the purchase email, transaction or receipt identifier, product version, reason, operating system/browser, exact steps, expected result, actual result, and whether the package was modified. Do not send secrets or confidential project content.

4. Investigation and remedy

The Seller may first verify delivery, provide a fresh download, request minimum reproduction details, or offer a corrected package. A request is not automatically approved merely because it was submitted. The checkout provider may apply its own process and may issue a refund independently.

5. Effect of a refund

After a full refund, the Buyer’s license and right to access, keep, use, or receive updates for the product end. The Buyer must delete retained copies except records that must legally be preserved. A partial refund does not change license terms unless expressly stated.

日本語参考訳

Delegation Bureauは決済後すぐに提供されるDownload型Digital productです。重複購入、合理的な対応後も解決しない納品失敗、または未変更Packageで再現し、説明された主要機能を実質的に利用不能にする重大不具合についてRefundを審査します。購入後は原則14日以内に、Receipt ID、Version、Browser・OS、再現手順、期待結果、実際の結果、Package変更の有無を連絡してください。単なる気が変わったこと、説明・動作環境・License・Support範囲の未確認、生成文面の好み、個別Setupや非対応環境は通常Refund対象ではありません。適用法上の強行的権利およびPlatformのRefund権限は制限しません。